Now I will tell you how these pain points can be turned into valuable features for a Google Pay user Many of the Google pay users are not aware of the Tap to pay mode feature, which takes 60% space of the landing page. Google pay users must tap more than 3 times or must scroll down a lot to check the bank balance (I found out that some of the users don’t know how to check the balance on the research I conducted on 2018 October).Google pay does not have a ‘send to own account’ feature.The pain points I got from some researches are: Let me list out some of the pain points I have gathered through my own research I have conducted with a group of Google Pay users.
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